Shipping, Returns, and Warranties

Shipping Policy:

Shipping Rates

All shipping rates and options offered by Lunchbox are true calculated rates charged by the shipping carriers and displayed on the checkout page. Lunchbox does not charge additional handling or other hidden fees on orders. The calculated rate is determined based on the shipment weight, box size, location of delivery, and speed of delivery selected by the customer. 

Shipping Options

Domestic (US):

Lunchbox offers two speeds of shipping within the United States - Standard Ground and 2 Day Express. Speed of shipping using ground option is an average of 7 business days. Lunchbox can not guarantee any delivery speed since carrier delays may occur outside of Lunchbox control. 

International (Canada)

The only option for shipping to Canada is ground shipping. Speed of shipping to Canada is an average of 14 days. Please note that shipping speed is highly dependent on processing times through international customs and Lunchbox has no control over customs clearance. 

Shipping Cutoff and Processing Times

STANDARD GROUND SHIPPING: Orders received before 12pm EST are typically shipped out the same business day. Orders received after 12pm EST are typically shipped out the following business day.

2 DAY EXPRESS: 2 Day Shipping orders received by 2pm EST are typically shipped out the same business day. Orders received after 2pm EST are typically shipped out the following business day. 

Please Note: Any order received on a weekend or public holiday will not start the fulfillment process until the following business day. Processing times are in addition to the quoted estimated shipping times.

International Orders

We currently only ship internationally to Canada. Please note that any assessed duties or local taxes are not included within the shipping rate and are the responsibility of the receiver. Lunchbox is not responsible for orders clearing customs.

Shipping Carriers

Lunchbox utilizes USPS, FedEx, UPS, DHL, and regional carriers for delivery of packages. The use of a carrier for a shipment is determined by the best rate, most reliable shipping time, location of the delivery address, and size of the package. It is the sole discretion of Lunchbox as to which carrier is selected based on the combination of these factors.

APO/FPO Shipments

Lunchbox does not ship to APO/FPO addresses. 

Local Pickup

Local pickup is not available for any order.

Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check your package status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within the estimated shipping times listed above for your shipping method from the date of your confirmation email, please contact us at  Fam@itsmylunchbox.com with your name and order number. We will be more than happy to look into it for you.

Shipment Insurance

We have partnered with Route to help insure customer packages against unexpected issues like inventory loss, package theft, package destruction or alternate issues that prevent you from getting your purchased products! Route protection is automatically selected upon checkout on every order unless it is deselected by the customer.

Delayed or Lost Shipments

ORDERS WITHOUT ROUTE PROTECTION: A package is considered lost after it has been with the carrier without a tracking update for 21 days for domestic shipments and 30 days for international shipments. Lunchbox cannot take responsibility for delays caused by the carrier. We are unable to dispatch a replacement until this period of time has elapsed.

ORDERS WITH ROUTE PROTECTION: A package is considered lost after it has been with the carrier without a tracking update for 7 days for domestic shipments and 20 days for international shipments. If this period has elapsed, the customer may file a lost package claim through Route for a replacement to be dispatched by going to  Https://claims.route.com.

Stolen Packages

Route insurance is automatically added to each package unless removed by the customer. If declined by the customer and the package is marked as delivered, but not received, Lunchbox is not responsible for replacement of the order.  

If Route protection has been selected, every order marked as delivered, but not received (i.e. stolen or misdelivered), the customer has up to 15 calendar days to file a lost/stolen package claim  HERE. Route has full ownership over the resolution of each claim.  

Invalid Shipping Address or Delivery Barriers

The customer is responsible for ensuring the delivery address is correct on the order prior to checkout. Lunchbox is not responsible for incorrect shipping information on the package that was incorrect on the order. In instances where a package is returned to Lunchbox as undeliverable, the customer will be responsible for all additional shipping fees to resend the package. Packages with incorrect shipping are not covered under Route’s protection policy.  

Returns & Exchanges:

Our products can be returned (for a full refund minus original shipping costs) or exchanged if unused, inside the original packaging, and with all original tags attached. Returns will be accepted up to 30 days after the posted delivery date. Customers are responsible for the cost of return shipping.

Items that are returned without the original packaging but in like-new and undamaged condition will be subject to an additional 20% restocking fee of the item. Refund is conditional on product use inspection upon return -- Lunchbox Inc reserves the right to delay payment until item is received, processed, and inspected. Items determined as used will not be refunded (i.e. if the plastic seal is removed from the bite valve).

In the event of a manufacturer defect, defective products will be replaced (including cost of shipping) at no cost to the customer. Defective items will be inspected for improper use and non-manufacturer damage, and compared against historical quality assurance reports. If the defect was in fact not caused by the manufacturer, the item may be returned to the customer upon payment of all outstanding shipping expenses. 

Please submit all returns to the following address: 

Lunchbox Returns

3895 Pine Village Place

Loganville, GA 30052

Warranties:

All warranty shipping is covered by Lunchbox if the issue is determined to be a manufactured or product defeat. 

Lunchbox Packs:

Core lunchbox products (mainstage, snack, sling) are covered under a one-year warranty from manufacturing defects from date of order delivery. The lunchbox pack warranty includes either a product repair or replacement of a “like-new” product. 

EL Wire/Power Boxes:

The lightshow product line (including power boxes) is covered under a 30-day warranty. 30 days begins from the delivery date.

Dream Skin:

Given its complex design and technology, the Lunchbox Dream Skin is covered under a 1 year warranty. 

Skins: 

Lunchbox skins are covered under a 30-day warranty. 30 days begins from the delivery date. 

Hydration System:

The JuiceBox hydration bladders are covered under a 1 year warranty from manufacturing defects from date of order delivery. This does not cover issues that arise from putting liquids other than water into the bladder. 

Contact:

For any and all shipping/warranty/return inquiries, please email  fam@itsmylunchbox.com with your order details, photos of your issue, and specific request. Thank you for being a part of the lunchbox fam!

[Revised 07/2022]

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Estimated Ship: October 11th

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