Our products can only be returned or exchanged if unused, inside the original packaging, and with all original tags attached. Returns will be accepted up to 30 days after the posted delivery date.
Customers are responsible for the cost of return shipping. Items that are returned without the original packaging but in like-new and undamaged condition will be subject to an additional 20% restocking fee. Refund is conditional on product use inspection upon return -- lunchbox INC reserves the right to delay payment until item is received, processed, and inspected. Used products will not be refunded.
In the event of a manufacturer defect, defective products will be replaced (including cost of shipping) at no cost to the customer. Defective items will be inspected for improper use and non-manufacturer damage, and compared against historical quality assurance reports. If the defect was in fact not caused by the manufacturer, the item may be returned to the customer upon payment of all outstanding shipping expenses.
Please submit all returns to the following address:
3895 Pine Village Place
Loganville, GA 30052
Core lunchbox products (mainstage, snack, sling) are covered under a one-year warranty from manufacturing defects from date of order delivery. The lunchbox pack warranty includes either a product repair or replacement of a “like-new” product. Return cost of shipping will be covered by the customer unless the product deficiency is due to a defective item.
EL Wire/Power Boxes:
The lightshow product line (including power boxes) is covered under a 30-day warranty. 30 days begins from the purchase date. Return cost of shipping will be covered by the customer unless the product deficiency is due to a defective item.
Given its complex design and technology, the lunchbox Dream Skin is covered under a 2 year warranty. Customers should reach out firstname.lastname@example.org with any issues with their Dream Skin product.
Lunchbox skins are covered under a 30-day warranty. 30 days begins from the purchase date. Unless defective, lunchbox skins can not be replaced due to their collectible and rare nature. Return cost of shipping will be covered by the customer unless the product deficiency is due to a defective item.
The JuiceBox hydration bladders are covered under a one-year warranty from manufacturing defects from date of order delivery. This does not cover issues that arise from putting liquids other than water into the bladder. The return shipping for defective items will be covered by lunchbox after confirmation is received.
We have partnered with ROUTE to help insure customer packages against unexpected issues like inventory loss, package theft, package destruction or alternate issue that prevents you from getting your purchased products!
All U.S. based customers have the option to choose 'ROUTE' at checkout for a small fee.
In the event that you would like to file a claim on a package that has ROUTE purchased, we must be notified no sooner than 7 days after a package has stopped moving in the carrier's tracking software but no more than 30 days after of any lost package claim. You can file a claim HERE.
For any and all warranty/return inquiries, please email email@example.com with your order details, photos of your issue, and specific request. Thank you for being a part of the lunchbox fam!
Estimated Ship: October 11th
Pre-orders will be taken on a first-come first-serve basis. All pre-orders are fully refundable until date of shipment. Adding a pre-order item to cart will hold your entire cart until the date of pre-order shipment.
Reminder: An item in your cart is in high demand.