Warranties & Returns

 

WARRANTY & RETURNS NOTICE:

We care deeply about the product experience any member of the fam has! If there is a warranty or defect claim, we will replace your product with a new equivalent, simply contact fam@itsmylunchbox.com with a photo of your issue and we will take care of you! 

Please note: orders placed AFTER noon eastern-standard time will not ship out until the afternoon on the following day. The cutoff for 2-day express shipping services with guaranteed delivery is midnight on Tuesday, which is expected to arrive Friday at the latest.

This warranty and return policy will cover how you're protected and covered when you make the decision to buy our goods and services. It is important that you read this policy, together with any other consumer policies we may provide, so that you know we have your back while you're on the crazy ride that is life's journey.

This warranty policy was last updated on July 14th, 2021.

For any claim related to a hydration system, please see the Warranties section or continue to this form. If you're looking to file a lost package claim on Route, click here.

Returns & Exchanges:

Our products can only be returned or exchanged if unused, inside the original packaging, and with all original tags attached. Returns will be accepted up to 30 days after the posted delivery date.

Customers are responsible for the cost of return shipping. Items that are returned without the original packaging but in like-new and undamaged condition will be subject to an additional 20% restocking fee. Refund is conditional on product use inspection upon return -- lunchbox INC reserves the right to delay payment until item is received, processed, and inspected. Used products will not be refunded.

In the event of a manufacturer defect, defective products will be replaced (including cost of shipping) at no cost to the customer. Defective items will be inspected for improper use and non-manufacturer damage, and compared against historical quality assurance reports. If the defect was in fact not caused by the manufacturer, the item may be returned to the customer upon payment of all outstanding shipping expenses. 

Please submit all returns to the following address: 

Lunchbox Returns
3895 Pine Village Place
Loganville, GA 30052

Warranties:

The lunchbox product is covered under a one-year warranty from manufacturing defects from date of order delivery. The lightshow product line is covered under a similar 30-day warranty. Unless defective, lunchbox skins can not be replaced due to their collectible and rare nature.

The lunchbox product warranty includes either a product repair or replacement of a “like-new” product. Return cost of shipping will be covered by customer unless the product deficiency is due to a defective item.

For any and all warranty claims related to the JuiceBox hydration bladder, the hydration hose, or hydration nozzle, your claim is fully covered under HydraPak's Beyond Lifetime Guarantee. File your form claim here

Route Insurance:

We have partnered with ROUTE to help insure customer packages against unexpected issues like inventory loss, package theft, package destruction or alternate issue that prevents you from getting your purchased products! 

All U.S. based customers have the option to choose 'ROUTE' at checkout for a small fee.

In the event that you would like to file a claim on a package that has ROUTE purchased, we must be notified no sooner than 7 days after a package has stopped moving in the carrier's tracking software but no more than 30 days after of any lost package claim. You can file a claim HERE.

Contact:

For any and all warranty/return inquiries, please email fam@itsmylunchbox.com with your order details, photos of your issue, and specific request. Thank you for being a part of the lunchbox fam! 

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