Shipping rates are calculated at checkout based on your order's weight, box size, delivery location, and delivery speed.
Orders typically process in 1–2 business days depending on order volume. Orders placed on weekends (Friday afternoon–Sunday) or public holidays begin processing the next business day. Processing time is in addition to estimated shipping time.
During major festival weeks and peak holiday season, processing may take up to 2 business days. Make sure to plan ahead of time to beat the rush.
Ground shipping only. Average delivery is 10–14 business days. Shipping speed depends heavily on customs processing times, which Lunchbox has no control over. Duties and local taxes are not included in the shipping rate and are the responsibility of the receiver.
Lunchbox uses USPS, FedEx, UPS, DHL, and regional carriers. Carrier selection is based on best rate, reliability, delivery address, and package size — carrier choice is at Lunchbox's sole discretion.
Lunchbox does not ship to APO/FPO addresses. Local pickup is not available.
Once your order is fulfilled, you'll receive a shipping confirmation email with a tracking number. Allow 48 hours for tracking to activate. If your order hasn't arrived within the estimated window, contact us at fam@itsmylunchbox.com with your name and order number.
We offer optional Package Protection at checkout for a small fee, covering loss, theft, or damage in transit. If your order is lost, stolen, or arrives damaged, contact our support team or file a claim and we'll get you a replacement quickly.
With Protection: If marked delivered but not received, wait 7 days after the delivery date before filing a claim. Claims must be filed within 30 days of the delivery date.
Without Protection: Lunchbox is generally not responsible for packages marked as delivered but not received. In rare cases where there is clear evidence of misdelivery — such as a carrier-provided delivery photo showing the wrong address — we'll review on a case-by-case basis.
Packages marked as "Returned to Sender" by the carrier are covered under Package Protection. Claims must be filed within 30 days of the package being marked as returned.
Customers are responsible for providing a correct shipping address at checkout. If a package is returned as undeliverable due to an incorrect address, the customer covers additional shipping fees to resend. Incorrect address orders are not covered under Package Protection.
Unused products in their original packaging with all original tags can be returned for a full refund (minus original shipping costs) within 30 days of the posted delivery date. Customers cover the cost of return shipping.
Items returned without original packaging but in like-new, undamaged condition are subject to a 20% restocking fee at our discretion.
Refunds are processed after the item is received and inspected. Items determined to be used will be returned to the customer.
If you'd like to exchange your order for a different size, color, or product, customers cover the cost of return shipping. Lunchbox covers the shipping cost of the replacement item.
If an issue is determined to be a manufacturing defect, all warranty-related shipping costs are covered by Lunchbox. Tap any card below to see what's covered.
Proof of purchase required. Warranty coverage follows the product, not the person — coverage runs for one year from the original purchase date, regardless of ownership. If you bought your gear secondhand, contact us.
Revised 04/2026
